1. Athomax OEM Products

7-Day Return Policy: If your product has a manufacturing defect, we will replace it. No questions asked. Customer must inform us within 7 days of delivery. Pickup is completely free of charge.

No Return Allowed If: Product has physical damage, is in used condition, or is missing original accessories/packaging.

2. Multi-Brand Products (LG, Samsung, Kent, etc.)

Returns and replacements are governed directly by the respective Brand Policy (usually a 7–10 day replacement window for manufacturing defects only). Athomax Solutions will assist you in contacting the authorized brand service center, but the final inspection and approval decision rests with the brand company.

3. Order Cancellation

Before Dispatch: 100% full refund of your down payment processed back to your original payment method within 5–7 working days.

After Dispatch: Direct cancellation is not possible once in transit. You may reject the delivery upon arrival, but a to-and-fro logistics fee of ₹500 will be deducted from your refund.

4. EMI Order Cancellation

If your loan has already been approved and disbursed to Athomax, instant order cancellation is not possible and monthly EMIs must be paid to the NBFC. The product can only be returned under our 7-day manufacturing defect policy. Your loan account will be officially closed by the NBFC after they receive the returned product back in warehouse stock.