Privacy Policy
Policies, Terms & Conditions
Please review our legal guidelines regarding data privacy, store operations, and return policies.
Privacy Policy
1. Information We Collect
We collect Name, Phone, Address, ID, and PAN for EMI processing only. We do NOT store ID/PAN. We share it directly with NBFC partners for loan approval.
2. How We Use Data
To process orders, EMI applications, delivery, service calls, and agent communication. We never sell your data to third parties.
3. Data Security
All data is encrypted. We follow RBI guidelines for NBFC data handling. Your EMI data is stored with respective banks/NBFC only.
4. Your Rights
You can request to delete your data by emailing privacy@athomax.in. We will delete within 7 days except EMI loan data as per RBI rules.
Contact
For privacy queries: Email - privacy@athomax.in | Phone - 1800-XXX-XXXX
Terms & Conditions
1. Company Details
Athomax Solutions. GSTIN: 29BPVPM1808K3Z5. Address: Flat No 03, G T Layout, Belavadi, Mysuru - 570018.
2. Products & Pricing
All prices are inclusive of GST. Prices may change without notice. EMI is subject to NBFC approval. Athomax is not a lender, only DSA.
3. Order & Payment
Order confirmed after down payment. For COD: ₹500 advance required. For EMI: Down payment as per NBFC policy.
4. Delivery
Delivery in 24-72 hours in serviceable pin codes. Installation free for TV, Fridge, Washing Machine. Rural areas may take 4-5 days.
5. Warranty Terms
Athomax OEM Products: 1 Year Warranty by Athomax. Multi-Brand Products: Warranty by respective brand company. Athomax is only dealer and not responsible for brand warranty service.
6. EMI Terms
Loan agreement is between Customer and NBFC. Athomax is not responsible for EMI collection, CIBIL reporting, or loan default. 0% EMI means Athomax pays interest to NBFC on your behalf.
7. Jurisdiction
All disputes subject to Mysuru jurisdiction only.
Return, Refund & Cancellation Policy
1. Athomax OEM Products
7-Day Return Policy: If product has manufacturing defect, we replace it. No questions asked. Customer must inform within 7 days of delivery. Pickup free.
No Return if: Physical damage, used condition, missing accessories.
2. Multi-Brand Products (LG, Samsung, Kent, etc.)
Return as per Brand Policy. Usually 7-10 days replacement for manufacturing defect only. Athomax will help you contact brand service center. Final decision by Brand.
3. Order Cancellation
Before Dispatch: 100% Refund of down payment in 5-7 days.
After Dispatch: Cancellation not possible. You can reject delivery, but to-&-fro shipping ₹500 will be deducted.
4. EMI Order Cancellation
If loan is approved and disbursed to Athomax, cancellation not possible. You must pay EMI to NBFC. Product can be returned only under 7-day policy. EMI will be closed after NBFC receives product.
5. Refund Timeline
Refund to original payment method in 5-7 working days after pickup. For EMI: NBFC will close loan in 15-20 days.